Netflix Not Working On Roku? [Updated 2022 Guide] (Eleven Solutions)

This has occurred to me multiple times.

And most of the time…

Fixing Netflix when it does not function on Roku is simple.

But what happens when simple solutions fail?


I have one solution I can always rely on when everything else fails.

Keep reading to discover:

  • Eleven tried-and-true solutions for Netflix not working on your Roku TV.
  • One solution that always works when nothing else appears to work
  • How to reset and reinstall Netflix on your Roku TV if it keeps crashing.
  • So much more…

Why doesn’t Netflix function on my Roku TV?

Your Roku TV is unable to play Netflix because the app’s servers may be offline. Occasionally, it is because of a streaming limit or an inactive account. However, your Roku device may be the cause of the issue. This may indicate obsolete software or a device issue. Finally, a poor WiFi signal could be the problem.

11 fixes for Netflix not working on Roku

1: Examine Netflix’s servers

Note: All of the solutions in this tutorial are compatible with all Roku streaming devices, including Roku TV.

You can find a list of all Netflix outages reported during the last 24 hours on this page.

Now, if Netflix’s servers are offline, you must wait until the problem is fixed.

This actually occurred to me a few weeks ago.

As it turns out, my Disney Plus stopped operating on my Roku TV because…

There was a server problem.

2: Launch another streaming application

Occasionally, the problem is the Netflix app itself.

What should you do then?

Launch more streaming applications such as:

  • The Apple TV
  • HBO Now.
  • Amazon Prime.

What if none of these solutions work?

In this instance, proceed to fix number four, as the issue may be with your Roku device.

But if all your streaming applications are functional, let’s go to…

3: Check your Netflix subscription.

There is one important reason why you must do this.

It’s because…

You may have surpassed the maximum number of supported streaming devices.

Simply put, if your current plan only permits two devices to stream simultaneously and you…

If it turns out that you are streaming on three separate devices, this could be the cause of the difficulty.

The following table provides an overview of what each Netflix package includes:


Netflix plans Basic plan Standard plan Premium plan
Price per month $9.99 $15.49 $19.99
No. of screens available for watching at the same time 1 2 4
Available to watch on TV, tablet, laptop, and phone Yes Yes Yes

Here’s how to update your plan in order to resolve your streaming limit issue:

Netflix must be accessible via a web browser for this to work.

  1. Enter your Netflix login credentials.
  2. Tap your profile in the upper-right area of the screen.
  3. A drop-down menu is displayed.
  4. Choose “Account.”
  5. In the section titled “Plan Details,” press “Change Plan.”
  6. Select the plan to which you wish to upgrade.
  7. Confirm the alterations.

Try opening Netflix on your Roku from this location.

Still didn’t work?

We still have seven more adjustments to complete.

4: Reset Roku

Next, you should perform a soft reset on your Roku device.

What purpose does this serve?

It is a method for rebooting your device in order to eliminate any program bugs or malfunctions.

In certain instances, the problem is with your Roku, therefore a soft reset should resolve the issue.

Not to fret, however.

It is simple, beginning with:

  1. Shut down your Roku.
  2. Detach the streaming device from the port on your TV.
  3. Unplug the TV’s cable.
  4. Wait for 1 minute.
  5. Reconnect the Roku and turn it on.

5: Validate your WiFi connection

Don’t lose hope just yet.

Because, in all honesty, this could simply be a WiFi signal issue.

I cannot count the amount of times that this has occurred to me.

One day Netflix functions properly, then the next thing I know…

I receive an error notice and cannot access the application.

So, here is what you ought to do.

Start by launching Google Chrome on your mobile device or computer.

Then, search Google for anything to test your WiFi.

Even better, YouTube can be used for this purpose.

If the video stalls and delays, there is unquestionably a problem with the internet connection.

In that scenario, you will need to restart your router:

  1. Unplug your router.
  2. Wait one minute.
  3. Reconnect your router to its power source.

Check the status of your Netflix account

There are occasions when Netflix is inoperable on your Roku because…

Your account is dormant.

Even if this is a rare occurrence, it is nonetheless important to confirm.

How can you determine whether your Netflix account is active?

This is how:

  1. Enter your Netflix login credentials.
  2. In the upper-right area of the display, click your user profile.
  3. You ought to see a drop-down menu.
  4. Choose “Account.”
  5. In the “Membership & Billing” area, select “Billing information.”
  6. You should be able to view all completed and outstanding payments.

Netflix offers a help center website dedicated to handling payment concerns.

If you have confirmed that your account is operational and that there are no billing issues, then…

7: Update the software on your Roku

Due to outdated Roku software, some applications may not function.

Also included is Netflix.

Luckily, it’s a simple repair.

All that is required is:

  1. Press the Home button on the remote control.
  2. Click on “Settings.”
  3. Scroll to the bottom and select “System.”
  4. Choose “System update.”
  5. Press “Ok” on the remote.
  6. Select “Now check”
  7. Update the software on your Roku.

Relaunch the Netflix app from this point.

Does it work?

No? If not, do you employ a VPN?

Because Netflix has some objections to it.

How so?

Proceed to the following section.

8: Verify your VPN

Not to worry if this is your first time hearing about VPNs.

Essentially, a VPN (virtual private network) provides internet anonymity.

For instance.

You are browsing the Internet in a coffee shop, but you don’t want others to see what you’re doing.


This is precisely one of VPN’s applications.

You can now use a VPN to access geo-restricted content on Netflix.

“Uh…excuse me, but what do you mean by that?

It essentially means…

Due to your location, certain content is unavailable to you.

Alternatively, the content of Netflix differs between countries.


Here is an illustration.

A Netflix account in the United States contains different content than one in South Korea.

Consequently, this geo-restriction is typically circumvented by utilizing a VPN.

In turn, this grants US Netflix accounts access to Netflix’s material in South Korea.

Herein lies the problem with a VPN.

According to Netflix’s Terms of Service, VPNs are prohibited.

Alternatively, it is possible that you will have troubles immediately after activating your VPN.

So, how can we resolve the issue?


Simply disable your VPN.

Then, determine if Netflix is operational on your Roku.

9: Reinstall your Netflix app

The application malfunctions…

How annoying, right?

Now, here is a solution that addresses the problem in a flash:

Reinstall your Netflix app.

How do you do it? Follow the instructions below:

  1. Press the Home button on your Roku control.
  2. Scroll right for app access.
  3. Choose “Netflix”
  4. Toggle the star button on the remote control.
  5. Tap “Remove channel.”
  6. Return to the Roku home screen.
  7. Scroll down and press the “Search” button.
  8. Type “Netflix.”
  9. Press “Add channel.”
  10. Wait till the download is complete.
  11. Open the Netflix application.

10: Reset Roku to factory settings and establish a new account

In difficult circumstances, harsh measures are necessary.

Moreover, if none of the other solutions worked, this solution never fails to disappoint.

How does it work?

You will first need to create a new account.

Then, reset your Roku to factory settings.

What this accomplishes is:

  • Decouples your device.
  • Erases your preferences.
  • Restores all settings to their default and initial configuration states.
  • Eliminates persistent errors that may be damaging your system.

Is it required?

If your Roku device is as stubborn as a bull, this is the most effective solution.

Why then need I establish a new account for this?

Principally because an issue with your old account is preventing Netflix from working on your Roku.

Therefore, generating a new one ought to restore everything to normalcy.

Not to fret, however.

I’ve provided a detailed guide on how to do it:

Signing up for a new Roku account

  1. Login to Roku’s registration page.
  2. Enter all your details (name, email, and password).
  3. Use a separate email for this purpose.
  4. Check all the boxes, including “I’m not a robot.”
  5. Set your PIN preferences.
  6. You will be redirected to your new account on Roku.

From this point on, do not close your screen.

Proceed to…

Resetting the Roku to factory settings

  1. On the home screen of your Roku, select Settings.
  2. Scroll up and select the “System” option.
  3. Select the “Advanced system settings” option.
  4. Touch the “Factory reset” button.
  5. Enter your PIN.
  6. To start the reset, tap “Ok.”
  7. Configure your preferred language and WiFi settings.
  8. Sign in with your new Roku account.

Need some assistance with performing a factory reset? Here’s a simple video tutorial:

Launch Netflix after logging into your new Roku account.

11: Contact Netflix and Roku

I have tried every possible solution, but nothing has worked.

Have you tried opening the app on a different mobile device or computer?

If it works on both devices, you should contact Roku because your streaming device may be malfunctioning.

However, if you cannot access Netflix on your mobile device or computer, then…

Contact Netflix’s customer service so they can assist you in resolving the issue.

When this occurs, it may indicate that your Roku streaming device is damaged.

And the greatest remedy for that is a replacement.

People also inquire:

How do you reset Netflix on your Roku?

There are two methods for resetting Netflix on a Roku TV:

  1. Reinstalling the application
  2. Resetting your Roku.

To reinstall Netflix, follow these steps:

  1. Press the home button on the Roku remote control.
  2. Scroll to the right to view your app list.
  3. Choose Netflix
  4. Toggle the star button on the remote control.
  5. Select “Uninstall channel.”
  6. Return to the Roku home screen.
  7. Scroll down and tap the “Search” button.
  8. In the search field, enter “Netflix”
  9. Tap “Add Channel.”

After the download is complete, reopen the app.

Now, there is a second option to reset your Roku TV:

  1. Disconnect your Roku from its power supply.
  2. Wait for 1 minute.
  3. Reconnect the device’s power source.
  4. Launch your Netflix app.

Why does Netflix frequently crash on my Roku?

Netflix keeps crashing on your Roku TV due to a malfunctioning app or…

There is an error in communication between Netflix’s server and your Roku.

As discussed previously, Netflix can be restarted to fix app errors or malfunctions.

However, Netflix frequently crashes since you are using outdated software.

Consequently, your Roku TV cannot load specific applications, resulting in frequent app crashes.

Last but not least, bad WiFi connectivity may be the root reason.

If the WiFi signal in your location is weak, your Roku will be unable to establish a connection with Netflix.

In practice, an error message may appear on the screen, or the application may fail to load.

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